Privacy Policy

Effective Date: 2025-07-07

TrustKite.com (”TrustKite”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our SaaS platform at https://trustkite.com (the “Site”).

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information

Collected through registration and contact forms:

• Name
• Email address
• Billing information

Technical and Usage Information

Automatically collected when you use the Site:

• IP address
• Location data (approximate, derived from IP)
• Browser and device information
• Cookies and usage data

Uploaded Content

• Documents or files you upload to our platform during use.

2. How We Collect Information

We collect your data through:

• Account registration
• Contact forms
• Payment processing (via Stripe)
• Cookies and analytics tools

We do not collect data from third parties for advertising or profiling purposes.

3. Use of Your Information

We use your information to:

• Provide and maintain our services
• Process payments
• Respond to your inquiries and support requests
• Improve our services and troubleshoot issues
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, our legal basis for processing your personal data includes:

• Contractual necessity – to provide the services you’ve requested
• Legitimate interests – such as improving the service and ensuring security
• Consent – where applicable (e.g., for cookies or marketing)
• Legal obligations

5. Data Sharing

We do not sell or share your personal data with third parties for advertising.

We share data only with essential service providers:

• Stripe – for payment processing
• OpenAI – for AI features
• Anthropic – for AI features
• Google Cloud – for hosting and data storage

These providers are contractually obligated to safeguard your data.

6. Data Storage and Security

• All user data is stored in the United Kingdom

• We use encryption at rest and in transit

• We take reasonable and appropriate measures to protect your information, including:

  • Secure access controls
  • Activity monitoring
  • Regular software updates and patching
  • Minimal data access by staff or contractors

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your account and data
• Withdraw consent where applicable

To exercise any of these rights, contact us at: privacy@trustkite.com

8. Marketing and Cookies

• You can opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us.
• We use cookies to understand site usage and improve performance. You may control cookie preferences through your browser or site settings.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, unless a longer retention period is required by law or contract.

10. Changes to This Policy

We may modify or amend this Privacy Policy at any time. When we do, we will update the “Effective Date” at the top of the page. The updated policy applies as of the revised date. We encourage you to periodically review this page to stay informed about our data practices.

11. Contact Us

If you have questions about this policy or your data, please contact us:

Privacy Contact: TrustKite, Inc Email: privacy@trustkite.com